Thames Building Supplies Ltd – Terms & Conditions

Last updated: 09 / 01 / 2026

These Terms & Conditions (“Terms”) apply to all quotations, sales, supplies of goods, deliveries, and collections made by Thames Building Supplies Ltd (“Thames”, “we”, “us”, “our”) to you (“Customer”, “you”, “your”), whether you order in-branch, by phone/email, or via our website.

If you are buying in the course of business, you are a Business Customer. If you are buying as an individual for purposes mainly outside your trade/business, you are a Consumer. Some rights and rules differ depending on which you are.

1) Company details

Thames Building Supplies Ltd
Registered address: Lugg Approach, London, E12 5LN
Trading address: Lugg Approach, London, E12 5LN
Company No: 06252561 | VAT No: 542235273
Email: info@thamesbuildingsupplies.co.uk | Telephone: 020 8550 1178

2) Definitions

• Goods: any products supplied by us (including materials, aggregates, timber, insulation, fixings, etc.).

• Order: your order for Goods.

• Working Day: Monday–Friday excluding UK bank holidays.

• Delivery Address: the address you provide for delivery.

• Special Order Goods: goods sourced specifically for you, made-to-order, cut-to-size, mixed/tinted, or non-stock items.

3) Scope and acceptance

1. These Terms apply to the exclusion of any other terms you seek to impose (including your purchase order terms), unless we agree otherwise in writing in advance.

2. By placing an Order, accepting delivery/collection, or paying any invoice, you confirm you have read and accept these Terms.

4) Quotations

1. Quotations constitute an offer open for acceptance for 28 days from the quotation date only (unless stated otherwise).

2. After 28 days, prices may change without notice.

3. A quotation does not guarantee stock availability.

5) Orders and contracts

1. An Order is only accepted when we:

   • confirm acceptance (verbally or in writing), or

   • dispatch the Goods, or

   • make the Goods available for collection.

2. We may refuse or cancel an Order (in whole or in part) if Goods are unavailable, your account is overdue, we suspect fraud, or we reasonably believe supply would breach legal/safety requirements.

6) Availability and substitutions

1. All Orders are subject to availability of Goods at the time of the Order and (where delivery is required) availability of suitable transport.

2. If Goods are unavailable or only available at increased cost, we may (at our discretion):

   • offer alternatives/substitutes,

   • supply part of the Order,

   • reschedule, or

   • cancel and refund/credit you as appropriate.

7) Prices, VAT, and price fluctuations

1. Prices are as quoted/confirmed at the time of Order acceptance and are exclusive of VAT unless stated otherwise. VAT will be charged at the applicable rate.

2. Unless expressly agreed otherwise, prices are subject to increase without notice in the event of any rise in market price of Goods or any increase in our costs (including materials, fuel, labour, transport, taxes, duties, or government charges).

3. Where a price change applies after quotation but before supply, we will notify you where reasonably possible.

8) Payment terms

1. Payment is due as stated on our invoice/receipt or as agreed for your account.

2. We may require payment in full (including delivery charges) before dispatch or collection, especially for new customers, Special Order Goods, or where credit terms are not agreed.

3. We may accept payment by [card/bank transfer/cash] subject to any limits we set.

9) Credit accounts (Business Customers)

1. Credit facilities are granted at our discretion and may be withdrawn or reduced at any time.

2. We may suspend deliveries/collections where any sums are overdue until arrears are cleared.

3. We may cancel any contract or future supply arrangement at our discretion where payment is not made on time or where credit risk increases.

10) Late payment, interest, and recovery costs

1. Business Customers: We reserve the right to claim interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998 (as amended), plus reasonable recovery costs.

2. Consumers/non-commercial customers: We may charge interest on overdue sums at 11% per annum from the due date until payment is made in full, plus reasonable costs of recovery, to the extent permitted by law.

3. Interest accrues daily and is payable on demand.

11) Delivery (summary) and separate Delivery Terms

1. Where delivery is requested, delivery is subject to our Delivery Terms & Conditions (published on our website), which form part of these Terms.

2. We will endeavour to meet delivery requirements but are not liable for delay caused by events beyond our control.

3. Unloading allowance: delivery pricing typically includes up to 30 minutes for unloading (unless agreed otherwise).

4. If unloading is delayed for reasons outside our control, waiting/standing time may be chargeable at our prevailing rate (which varies by vehicle/load/location) and may be invoiced after delivery based on recorded time.

12) Collection and Click & Collect (summary) and separate Collection Terms

1. Where collection/Click & Collect is requested, it is subject to our Click & Collect & Collections Terms & Conditions (published on our website), which form part of these Terms.

2. You are responsible for vehicle suitability, loading compliance, and securing loads once Goods are released to you.

3. We may refuse to load where we believe it would be unsafe or unlawful.

13) Risk and title (ownership)

1. Risk (damage/loss):

   • Business Customers: risk passes to you on delivery to the Delivery Address or on collection (when Goods are released to you/your representative).

   • Consumers: risk passes when you (or someone you nominate) takes physical possession of the Goods.

2. Title (ownership) remains with us until we have received payment in full for all sums due (including delivery/collection charges).

3. Until title passes, you must:

   • store Goods so they can be identified as ours,

   • not resell or dispose of them except in the ordinary course of business (Business Customers only), and

   • allow us access (where reasonably possible) to recover Goods if payment is overdue.

4. If you resell Goods before title passes (where permitted), you must hold the proceeds of sale on trust for us to the extent of the unpaid amount.

14) Inspection, shortages, and claims timeframe

1. All Goods must be checked before our driver leaves your site (where delivered) or before you leave our premises (where collected), as mistakes cannot always be rectified later.

2. Any claim arising from delivery/collection (including shortages, wrong items, or visible damage) must be made in writing within two (2) Working Days.

3. We reserve the right to reject late claims and claims where Goods have been used/installed/altered and we are not given a reasonable opportunity to inspect.

4. Consumers: nothing in this clause limits your statutory rights for faulty goods.

15) Product information, suitability, and advice

1. Product descriptions, images, and specifications are provided in good faith but may vary by manufacturer/batch and may be updated without notice.

2. You are responsible for ensuring Goods are suitable for your intended use and for following manufacturer instructions, building regulations, and industry best practice.

3. Any advice given by our staff is general guidance only and does not remove your responsibility to assess suitability.

16) Batch variations

Batch variations apply to most products. Colour, shade, texture, dimensional tolerances, and finish may vary between batches and are not grounds for rejection.

17) Breakage tolerance (10% allowance)

Due to the nature of products such as bricks and paving slabs, a degree of damage can occur in handling and transit.

Industry standard allows for 10% breakage on items such as bricks and paving slabs. Thames Building Supplies Ltd is not liable for this breakage and the Customer accepts these terms.

If breakage appears excessive, you must photograph the Goods/pallets on arrival and notify us within the claim timescales in clause 14.

18) Cancellations

1. Orders may be cancelled only with our consent.

2. If we agree to cancellation, we may charge (at our discretion) for costs already incurred and/or loss of margin/profit, especially where Goods were allocated, prepared, or scheduled for delivery.

3. Special Order Goods may be non-cancellable once ordered from suppliers or prepared.

19) Returns, refunds, and restocking (general)

1. Subject to your statutory rights (if you are a Consumer), we will exchange or refund unopened and unused Goods returned within 28 days of purchase with proof of purchase, provided the Goods are in a re-saleable condition.

2. Returns are subject to a restocking charge of 30% (unless agreed otherwise in writing).

3. Non-returnable items include (without limitation):

   • goods sold loose,

   • split packs,

   • individual items taken from a pallet,

   • Special Order Goods,

   • cut-to-size goods,

   • mixed/tinted products,

   • perishable/shelf-life goods,

   • and any Goods damaged through storage, handling, or exposure to weather.

4. Some bagged products may be non-returnable due to shelf life and exposure to the weather.

20) Collection of returns

1. If we agree to collect returned Goods from site, a separate collection charge may apply.

2. You must ensure safe access and suitable conditions for collection.

21) Faulty goods and manufacturer warranties

1. Where Goods are faulty, we may (depending on the product and circumstances) repair, replace, or refund in line with:

   • manufacturer warranty terms (where applicable), and/or

   • your statutory rights (especially for Consumers).

2. We are not responsible for faults or damage caused by incorrect installation, misuse, failure to follow instructions, incompatible materials, or site conditions.

22) Limitation of liability

1. We are not responsible for consequential loss or indirect loss (including loss of profit, loss of business, delay costs, or third-party claims) in any circumstances, except where such liability cannot be excluded by law.

2. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be limited.

3. Subject to clause 22.2:

   • for Business Customers, our total liability is limited to the price paid for the relevant Goods giving rise to the claim;

   • for Consumers, liability is limited only where and to the extent permitted by law.

23) Force majeure

We are not liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including (without limitation) extreme weather, road closures, accidents, strikes, supplier disruption, vehicle breakdown, or government restrictions.

24) Data protection

We process personal data in accordance with our Privacy Policy, available on our website. Where you provide personal data of third parties (e.g., a site contact), you confirm you have the right to do so.

25) Complaints and dispute resolution

If you have a complaint, contact [email/phone]. We aim to resolve issues promptly. Business Customers agree to cooperate and provide evidence (photos, batch numbers, delivery notes) to allow investigation.

26) Consumer online/distance orders (right to cancel)

1. If you are a Consumer buying Goods online or at a distance, you may have a legal right to cancel within 14 days of receiving the Goods, subject to exemptions (e.g., Special Order Goods, cut-to-size, mixed/tinted, perishable/shelf-life goods).

2. To cancel, you must notify us clearly in writing. You may be responsible for return costs unless we agree otherwise.

3. Refunds will be processed in accordance with applicable consumer law and our Returns Policy.

27) Governing law

These Terms are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction.